Ferrum Support
Questions, problems, or feedback about Ferrum — the web platform or the mobile app — we're here for all of it.
Contact us
Email [email protected] and we'll get back to you, typically within one business day. To help us help you faster, include the email address on your account, what you were trying to do, and a screenshot if something looked wrong.
Common questions
I can't sign in
Use the Forgot password? link on the sign-in page to reset your password by email. If the reset email doesn't arrive within a few minutes, check spam, then contact us.
Billing and subscriptions
You can review your plan and invoices under Settings → Billing inside the product. To change plans or cancel, email us from the address on your account and we'll take care of it.
The mobile app
The Ferrum mobile app uses the same login as the web platform. If the app misbehaves, force-close and reopen it first; if that doesn't fix it, email us with your device model and what you saw.
Deleting your data
To delete your account or request a copy of your data, email us with the subject "Privacy Request." Details are in our Privacy Policy.
Talk to us on the site
You can also ask Ferro — the chat assistant on getferrum.com — anything about the product, pricing, or getting set up.